PRIVACY POLICY

Last updated: October 1, 2024

This Privacy Policy describes how FortEdge (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from fortedge.com (the "Site") or otherwise interact with us (collectively, the "Services"). "You" and "your" refers to users of our Services, including customers, visitors, and others.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or other operational needs. We will post any updates on this page, update the "Last updated" date, and, if required by law, notify you by other means.

How We Collect and Use Your Personal Information

We collect personal information to provide the Services, communicate with you, improve our offerings, comply with legal obligations, and protect the Site and its users. The type of information collected and how it is used depends on your interactions with us.

What Personal Information We Collect

The personal information we collect varies depending on your use of our Site and Services.

Information You Provide Directly

  • Contact Information: Name, address, phone number, email.
  • Order Information: Name, billing/shipping address, payment confirmation, email, phone number.
  • Account Information: Username, password, and security questions for account security.
  • Customer Support: Information provided during communications with us, such as questions or feedback.

Some features may require this information to function. You may choose not to provide it, but doing so may limit access to certain features.

Information Collected Automatically

We may collect certain information automatically, including:

  • Usage Data: Device information, IP address, browser details, network connection, and interactions with the Site, collected via cookies and similar technologies.

Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Service Providers: Information from vendors supporting our Site, including Shopify and payment processors.
  • Analytics and Advertising Partners: Information collected through your interactions with our Site and advertisements.

Any information received from third parties is treated in line with this Privacy Policy.

How We Use Your Personal Information

We use your personal information in the following ways:

  • Providing Products and Services: Processing payments, managing orders, notifications, returns, exchanges, and managing your account.
  • Marketing and Advertising: Sending promotional emails, displaying advertisements, and tailoring marketing communications.
  • Security and Fraud Prevention: Detecting and addressing potential fraudulent or illegal activity.
  • Customer Support and Service Improvement: Providing assistance, improving Services, and optimizing your experience.

Cookies

Our Site uses cookies for functionality, analytics, and personalized marketing. For more on how we use cookies, visit our Cookie Policy. Most browsers allow you to control cookie settings, but doing so may affect your experience on our Site.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • Vendors and Service Providers: To perform services on our behalf, such as payment processing, order fulfillment, and data analytics.
  • Business and Marketing Partners: To advertise and provide related services.
  • Legal Obligations: To comply with legal requirements, respond to legal processes, and protect the rights and safety of our users and our business.
  • Corporate Transactions: In the event of a merger, acquisition, or similar event.

We do not sell or share sensitive personal information without consent or use it to infer characteristics about you.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before sharing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

Security and Retention of Your Information

While we strive to protect your information, no security measure is perfect. Retention of information depends on factors such as account status, legal requirements, and our business needs.

Your Rights

Depending on your location, you may have certain rights, such as:

  • Access/Know: Request access to personal information we hold about you.
  • Delete: Request deletion of your personal information.
  • Correct: Correct inaccurate personal information.
  • Opt-Out of Sale/Sharing: Opt out of sharing information for targeted advertising.
  • Data Portability: Request a copy of your personal information in a portable format.
  • Limit Processing: Limit the use of your information under certain circumstances.

You may exercise these rights through our Site or by contacting us at fortedge.store@gmail.com. Verification of identity may be required to process your request.

International Users

If you are outside the country where our servers are located, your information may be transferred internationally, including to regions where data protections differ. When transferring data outside Europe, we adhere to recognized transfer mechanisms.

Contact

For any questions about this Privacy Policy, your rights, or our privacy practices, please contact us at [your contact email].

For purposes of applicable data protection laws, we are the data controller of your personal information unless stated otherwise.